Fair & Transparent
Refund & Cancellation Policy
Last updated: July 2025
1
Cancellation Policy
- Orders may be cancelled within 24 hours of being placed for a full refund.
- Custom or personalised orders cannot be cancelled once production has started.
- To cancel, WhatsApp us at +91 9241686399 with your order ID.
2
Return Policy
- Returns are accepted within 7 days of delivery.
- The product must be unused, undamaged and in its original packaging.
- Custom or personalised products are not eligible for return.
- If a product arrives damaged, contact us within 48 hours of delivery with clear photos and an unboxing video if possible.
3
Refund Policy
- Approved refunds are processed within 5–7 business days after we receive and inspect the returned product.
- Refunds are issued via UPI or Bank Transfer to the account you used (or share) for payment.
- Shipping charges are non-refundable, except when the return is due to our error or a damaged/defective product.
- For damaged items, we offer a full refund or a free replacement at your choice.
4
Exchange Policy
- Exchanges are available within 7 days of delivery for manufacturing defects only.
- No exchanges on custom or personalised orders.
5
How to Initiate a Return or Refund
- WhatsApp us at +91 9241686399.
- Share your order ID, the reason for return and clear photos of the product.
- We will confirm the return address once your request is approved.
- Ship the product back to us in its original packaging.
- Your refund is processed after we inspect the returned item.
6
Non-Returnable Items
- Custom or personalised products.
- Products containing your varmala, dried flowers or other personal items embedded in resin.
- Products damaged due to customer misuse or improper handling.
7
Contact
Ayushi Handicrafts
Owner: Ayushi Jhunjhunwala
Tulsyan Sadan, Ghanta Ghar, Bhagalpur 812001, Bihar, India
GST No: 10AFEPW3800M1ZJ
WhatsApp / Phone: +91 9241686399
Instagram: @ayushi_handicrafts
Website: ayushihandicraft.store